Customer Service Representatives x14

reputed company Pensions Solutions are looking for Customer Service Representatives to join our established team and on a permanent basis.

Our Pensions team deal with incoming calls from a wide range of members and their beneficiaries regarding their pension. You will be part of a specialist and knowledgeable team supporting with various pension enquiries. You will get involved in a wide variety of calls, it’s never a boring day here!

This is a remote role working 37.5 hours per week, Monday to Friday, with shift patterns between the core hours of 8.30am to 6pm, there’s no evenings or weekends, for a salary of £25,155.

Start date will be 8th June 2026.

If you’re the type of person who loves to support others, have worked with AWS, plus you have call centre experience - then this could be the ideal role for you!

**Please note this role may be working on an account that is expected to transfer to a new provider under TUPE in October 2026. Please only apply if you are comfortable with this

Job title:

Customer Service Representatives x14

Job Description:

What you’ll be doing:
  • Taking a high volume of inbound calls from a wide range of members and their beneficiaries
  • After your in-depth training period you will be able to handle a wide range of queries within agreed service levels.
  • Working in your team, you’ll be supported and encouraged by your Team Manager to develop your skills within a fast paced environment.
  • Your training will be virtual and very comprehensive to ensure you are fully equipped with the skills and knowledge to be able to handle every call efficiently.

What we’re looking for (ALL ESSENTIAL AND MUST BE EVIDENT ON YOUR CV):

  • Proven call centre experience, including handling a high volume of inbound calls.
  • Excellent telephone manner, with the ability to show empathy and build and maintain strong rapport.
  • A genuine passion for customer service, with the ability to resolve queries quickly and efficiently.
  • Excellent attention to detail, with the ability to prioritise and use initiative.
  • Knowledge and experience of pensions (advantageous but not essential).
  • Experience with AWS (advantageous but not essential).

      This role requires enhanced security clearance, the details of which are contained in the following link. One of the main factors is a minimum 5 years UK residency - please only apply if you have this.


      What’s in it for you?

      • Starting salary £25,155 per annum
      • 23 days' holiday (rising to 27) with the opportunity to buy additional days
      • Discounted insurance policies
      • Company matched pension
      • Life assurance
      • 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
      • Discounts on retails, socialising, health and wellbeing, travel and technology
      • And much more..

      About reputed company Pensions Solutions

      reputed company Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breath of services to over 450 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications

      Proof of right to work checks

      Due to updated legislation, how you complete ‘proof of right to work checks’ in the UK has changed.

      • If you have a valid passport: a digital ID verification will be completed as part of your pre-employment checks.
      • If you don’t have a valid passport, or you opt out of the digital ID verification process: you’ll need to travel to one of our designated reputed company offices as part of your ID verification checks before we can confirm your start date. At the office, your ID will be checked and signed off by a designated manager.
    Back to blog

    Other Jobs To Apply

    No other job posts for this day.

    Common Interview Questions And Answers

    1. HOW DO YOU PLAN YOUR DAY?

    This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

    2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

    When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

    3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

    Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

    4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

    With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

    5. HOW DO YOU PROCESS INFORMATION?

    Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

    6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

    Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

    7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

    Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

    8. HOW TO PRIORITIZE WORK?

    The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

    9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

    Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

    10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

    This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...