Customer Service Representative - Fresher (WFH)


About the job:

Contact Person : HR Neetu Mehta - 7042547373


Job Profile- Customer Support Executive

Job Location: Gurugram, Haryana only (On-site)

Qualification- Graduation Mandatory

Languages- Tamil/English

Salary- 2.5 - 4 LPA + Incentives

Working Days- 6 days working with roster off.


Job description

Policy Bazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of Policy Bazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.


Key Responsibilities:

  • Handle inbound and outbound calls to address customer queries and concerns.
  • Provide accurate information regarding insurance policies, premium calculations, and policy status.
  • Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
  • Maintain customer records by updating information in the CRM system.
  • Ensure customer satisfaction through professional communication and problem-solving.
  • Meet daily, weekly, and monthly targets set by the team lead.


Required Skills:

  • Excellent communication skills (verbal and written) in English and Hindi.
  • Ability to handle customer queries efficiently and politely.
  • Basic computer knowledge and proficiency in MS Office and email.
  • Patience and empathy to manage difficult or irate customers.
  • Prior experience for customer support role.
  • Freshers and experience both can apply.
  • Minimum education: Graduate.
  • Salary package 2.5 LPA to 4 LPA.


Interested candidates can share their resume to neetumehta@policybazaar.com or

What's app to 7042547373



Regards,

HR Neetu Mehta

Policy Bazaar



Who can apply:

    Only those candidates can apply who:



Salary:

Competitive salary

Experience:

No experience required

Deadline:

2035-01-01 00:00:00
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