Customer Service Domestic Non Voice Supervisor-bps (Coimbatore)

Education Mandatory: Graduates from any stream Desirable: - Minimum 5-8 year of work experience in a Domestic Premium segment Voice/Chat Program from premium contact centers. - Minimum 5 year of work experience in a Domestic Premium segment Voice/Chat Program, with minimum of 2 years as an Assistant Manager - Prior experience in managing excellent customer centricity is desired Experience - Minimum of 2 years as an Assistant Manager - Needs to be high on responsibility and ownership - Should have managed multiple processes and ensured delivery within timelines - Demonstrated ability to understand staffing, process efficiencies, and goal achievement while managing contact center cost - Extensive experience with telephony and workforce management software programs - Experience required with inbound/outbound contacts and back office preferred - experience integrating multiple channels into a service model - Should have exhibited excellent problem solving, critical thinking and communication skills, a detail-oriented personality, and a collaborative spirit; - Proven demonstration of ability to work with diverse team members and manage multiple and competing priorities - A commitment to being attentive, persistent, and adaptable. Also protective of the integrity and purpose of our organization Technical Competencies: - Ensure ownership for workplace (resolution of all admin, tech issues, etc.) - Enable people to excel through grooming and regular feedback - Derive valuable insights for improvement through innovation - Set up and sustain a robust quality and training framework within teams - Increase people engagement, ensure communication and feedback - Value Added Services /process improvement leading to business benefits - Ensure robust risk and compliance practices maintained - Participate in selection process to ensure the right talent is selected in a timely manner - Ensure transparency and adequate communication across all levels .

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