Position Overview Work as a Bilingual Content Moderator (Korean/English) at Concentrix, located in Mississauga, ON. You will assist the world’s best-known brands as an intelligent transformation partner.

Responsibilities

Review products offered for sale on the client’s platform to ensure that they do not violate any current policies.

Address sensitive content which may be graphic, violent or hateful, including offensive or derogatory language or other potentially distressing material.

Identify trends that highlight gaps in social media policies.

Demonstrate an understanding of market‑specific legal and cultural practices that enable effective content review.

Analyze and independently render decisions against high volumes of live and active issues regarding social media user behavior.

Provide information, educate customers to update trackers, update required applications & tools and keep internal stakeholders informed of issues.

Deliver expert customer experiences with a smile.

Qualifications

Excellent written and verbal communication skills in English and Korean.

Clear awareness of potential biases or conflicts of interest and ensure these do not affect professional application of responsibilities.

Deep familiarity with internet technology, streaming, internet slang/colloquialisms and internet culture.

Evaluate information and quickly/independently develop a sound conclusion based on an existing framework.

Mentally and emotionally able to handle offensive or disturbing behavior, language, and content.

Be available to work within rotating shifts (Early Morning and/or late Night, weekends/Long weekend/Statutory Holidays).

Ability to monitor several information flows simultaneously.

Benefits

Base salary starting at $19/hr (pay will not be below the applicable minimum wage) plus incentives aligned with individual and company performance. Actual salaries vary based on location, qualifications, skills, education, experience and competencies.

Medical, dental and vision insurance.

Comprehensive employee assistance program (EAP).

Registered retirement savings plan.

Paid time off, holidays and paid training days.

DailyPay enrollment option to access pay early.

Company networking opportunities with multiple employee groups.

Health and wellness programs.

Mentorship programs.

Programs and events supporting diversity, equity, inclusion, global citizenship, sustainability and community support.

Celebrations for Concentrix Day, Game‑Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise and more.

Physical and Mental Requirements The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Opportunity Statement Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.

Reasonable Accommodation Statement Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence (AI) Statement As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications and other materials submitted to help us identify the best candidates for the role.

Work Authorization Only qualified applicants who are legally authorized to work in Canada will be considered.