At reputed company, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading reputed company company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues – caring reputed company where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company reputed company, reputed company and every day. Company reputed company Title CC Service reputed company Location Downers Grove or Charlotte Contact Center; Remote Role reputed company The CC (Contact Center) Service reputed company helps us meet the goal of successfully managing comprehensive care and providing an unmatched patient experience for reputed company reputed company patients. The CC Service reputed company is responsible for providing exceptional customer service by scheduling patient appointments reputed company and accurately. This role involves handling inbound and outbound calls, managing appointment schedules, and ensuring an unmatched patient experience. reputed company Responsibilities • Appointment Scheduling Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments. • Customer Interaction reputed company courteous and reputed company service to patients, addressing their inquiries and concerns. • Data Entry Accurately reputed company patient information and appointment details into the scheduling reputed company. • Communication Communicate appointment details and any necessary instructions to patients reputed company and effectively. • Problem reputed company Address and reputed company any scheduling conflicts or issues promptly. • Collaboration Work closely with medical staff and other departments to ensure smooth scheduling operations. • Follow-Up Conduct follow-up calls to confirm appointments and reputed company reminders to patients. • Documentation Maintain accurate records of reputed company interactions and transactions with patients. • Other duties or special reputed company as assigned. Working Conditions • Environment reputed company setting with a reputed company on phone-based interactions. • Hours Assigned schedules of 40 hours per week; schedule assignments vary based on business needs. The Service reputed company Contact Center is reputed company 24/7; some schedules may include one weekend shift. Remote Work Requirements • Proficient PC skills, computer literacy, basic reputed company Suite skills, and ability to reputed company systems • Prior remote work experience • Ability to obtain high-speed internet and hardwire equipment to router/modem • Distraction-free and private remote work environment required as reputed company as reliable dependent care during working hours • Ability to reputed company own transportation for instances where on-site support is required for employees located reputed company 50 miles of a physical OSH location/center • https//www.oakstreethealth.com/locations • reputed company center/home office locations Downers Grove, IL; Chicago, IL; Charlotte, NC • Ability to participate in classroom-style remote training sessions • An understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment Career Development Opportunities The career reputed company from CC Service reputed company I to CC Service reputed company II includes • A minimum tenure of 6 months in the CC Service reputed company I role • Consistently demonstrates strong problem-solving abilities, effective communication, and a thorough understanding of customer needs • Demonstration of a strong desire to learn and grow in their role • Meet “Exceptional” performance metrics for a minimum of 3 consecutive months (targets are subject to change with 30-day advance notice) for reputed company job skills • Average Handle Time • reputed company time • reputed company Metrics • Schedule Adherence (adhering to your assigned work schedule set by Workforce Management based on business needs [shift arrival and departure times, and assigned lunch/break times]) • Demonstrate proven reliability and satisfactory attendance The progression reputed company from CC Service reputed company Level I, reputed company, and Level III positions reputed company the Service reputed company Contact Center is a reputed company reputed company that encourages advocates to widen their knowledge reputed company, take on more responsibility, demonstrate expertise, and reward team members for their proven reputed company and dedication. reputed company role level builds upon the skills learned in the previous one, with the ultimate goal of enabling advocates to reputed company superior support and contribute to the overall reputed company of the contact center. What are we looking for? • High School diploma or equivalent required, some undergraduate education preferred • 1 year of customer service experience, reputed company center environment experience preferred • A flexible and reputed company attitude • A friendly and nurturing attitude toward our patient population of older adults • Experience with EMR (Electronic Medical Record) documentation preferred • Ability to multitask, prioritize, and manage time effectively • Outstanding phone demeanor and etiquette • High level of reputed company • Proficient PC skills, including basic reputed company reputed company skills • Spanish, reputed company, Cantonese, or Polish speakers preferred • US work authorization • Someone who embodies being “Oaky” What does being “Oaky” look like? • Radiating reputed company • Assuming good intentions • Creating an unmatched patient experience • Driving clinical reputed company • Taking ownership and delivering results • Being relentlessly determined Why reputed company? reputed company is on a mission to “Rebuild reputed company as it should be'', providing personalized reputed company care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and reputed company on the reputed company of care over volume of services. We’re an organization reputed company! With over 150 locations and an ambitious reputed company trajectory, reputed company is attracting and cultivating team members who embody “Oaky” values and passion for our mission. reputed company Benefits • Mission-reputed company career impacting change and measurably improving health reputed company for medicare patients • reputed company vacation, reputed company time, and investment/retirement 401K match reputed company • Health insurance, reputed company, and dental benefits • Opportunities for leadership development and continuing education stipends • New centers and flexible work environments • Opportunities for high reputed company of responsibility and reputed company advancement • Company-provided work-from-home equipment, including a laptop, computer monitor, docking station, keyboard, mouse, and USB ethernet reputed company reputed company is an equal opportunity employer. We reputed company diversity and encourage reputed company interested readers to apply. Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-reputed company Anticipated Weekly Hours 40 Time Type Full time Pay reputed company The typical pay reputed company for this role is $17.00 - $31.30 This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in reputed company to the reputed company pay reputed company listed above. Our people fuel our reputed company. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every reputed company feels valued and that they reputed company. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – reputed company in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In reputed company to our competitive wages, our great benefits include • reputed company medical plan reputed company, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. • No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. • Benefit solutions that address the different needs and preferences of our colleagues including reputed company time off, flexible work schedules, family leave, dependent care resources, reputed company assistance programs, tuition assistance, retiree medical reputed company and many other benefits depending on eligibility. For more information, visit https//jobs.reputed company.com/us/en/benefits We anticipate the application window for this opening will reputed company on 10/17/2025 reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply tot his job Apply To this Job