Collections & Debt Settlement Specialist International MNC BPO

Job title: Debt Negotiation Specialist

Department: Collections & Debt Settlement

Job Type: Full-Time

Minimum 6 months International US Collections Process

About the Role

We are hiring Debt Negotiation Specialists to handle client and creditor interactions and negotiate suitable debt-resolution solutions. The ideal candidate should have excellent communication, negotiation, persuasion, and customer-handling skills.

Key Responsibilities

  • Contact banks, lenders, collection agencies, and creditors regarding outstanding debts.
  • Negotiate reduced settlement amounts, interest rates, and payment plans.
  • Explain settlement options, terms, timelines, and risks to clients clearly.
  • Handle customer concerns and difficult conversations professionally.
  • Maintain accurate account records, follow-ups, and negotiation details in CRM.
  • Ensure all communication follows applicable compliance and regulatory standards.
  • Achieve assigned productivity, quality, and performance targets.
Requirements
  • Excellent verbal and written communication skills.
  • Strong negotiation, persuasion, and conflict-resolution skills.
  • Good understanding of financial information and debt-settlement processes.
  • Strong attention to detail and documentation skills.
  • Comfortable working in a target-driven environment.
  • Basic knowledge of CRM systems and MS Office.
Preferred Experience Candidates with experience in Collections, Debt Settlement, Customer Service, BPO, Telecalling, Banking, or Financial Services will be preferred international Process

Experience with law firms or debt negotiation/settlement companies will be an added advantage.

Ideal Candidate

  • Confident and persuasive communicator
  • Target-oriented and performance-driven
  • Patient and empathetic while handling customers
  • Comfortable handling challenging conversations
  • Professional with strong follow-up and documentation skills
Apply Now If you have strong communication and negotiation skills and are interested in building a career in Debt Settlement & Financial Services, apply now.

Pay: ₹40,000.00 - ₹45,000.00 per month

Benefits

  • Work from home
Education:
  • Higher Secondary(12th Pass) (Preferred)
Experience:
  • Customer service: 1 year (Required)
Work Location: In person
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