Client Partner - US BPO | Managed Services | B2B Commercial | Success

We're Hiring: Client Partner

Commercial Organization | Client Partnership | 100% Remote (Work From Home)

ABOUT ARDEM

ARDEM Data Services is a Business Process Outsourcing (BPO) and data services company delivering managed operations support to clients across finance, healthcare, logistics, and other industries. As ARDEM scales into a larger, more mature managed operations organization, we are building the proactive account ownership model needed to protect and grow long-term client value.

THE OPPORTUNITY

We are hiring a Client Partner to serve as the commercial relationship owner for a portfolio of ARDEM clients. This role replaces the traditional Account Manager model with a higher standard of proactive ownership; one focused on client health, account strategy, relationship depth, expansion readiness, and commercial risk visibility.

This is a commercial relationship and expansion role, not a delivery management role. Project Owners and Operations own day-to-day delivery performance; the Client Partner owns the health, strategy, and growth of the client relationship around that delivery.

WHAT YOU'LL OWN

  • Commercial Relationship Ownership own the client relationship map, stakeholder access, executive engagement, and overall commercial health of assigned accounts.
  • Client Health & CSAT Visibility maintain visibility into satisfaction, delivery perception, relationship quality, risks, retention concerns, and client confidence.
  • Account Planning maintain living account plans covering scope, stakeholders, risks, expansion hypotheses, value drivers, and next steps.
  • Expansion Strategy identify, shape, and advance expansion opportunities once delivery is stable and buyer access is credible.
  • Executive Engagement build relationships beyond day-to-day contacts, including CFO, COO, Controller, VP Operations, and Procurement stakeholders.
  • Commercial Governance run structured internal account reviews and support client-facing business reviews.
  • Voice of the Client bring client needs, risks, objections, and success stories back to Commercial, Operations, Solutions, and Marketing.
  • Revenue Growth influence and, when assigned, lead expansion pursuits that convert into signed revenue.
WHAT YOU WON'T OWN ALONE
  • Delivery Execution Project Owners and Operations own day-to-day delivery, staffing, and SLA performance.
  • Every Expansion Deal opportunity leadership may sit with Business Development, Commercial Leadership, or another best-positioned owner.
  • Support Ticket Handling you should understand issues and escalation patterns without becoming a ticket queue owner.
  • Pricing and Legal Approval you may shape commercial recommendations; leadership approves final pricing and legal positions.
  • Marketing Ownership you supply account insights and success stories; Marketing owns content production.
HOW YOU'LL WORK
  • Weekly - Review account health, open client risks, next steps, expansion signals, and executive contact progress.
  • Biweekly / Monthly - Run structured internal account reviews for priority accounts with Commercial and Delivery stakeholders.
  • Monthly - Update account plans, stakeholder maps, health status, and expansion hypotheses.
  • Quarterly - Support or run business reviews/QBRs for strategic clients.
WHAT SUCCESS LOOKS LIKE IN YOUR FIRST 90 DAYS Days 1-30: Learn

Understand ARDEM's clients, services, delivery model, and commercial process. Review assigned accounts, scopes, risks, contacts, and active opportunities.

Days 31-60: Build

Create account maps, health ratings, expansion hypotheses, executive-contact plans, and risk summaries for priority accounts.

Days 61-90: Act

Prioritize accounts, define next steps, support executive outreach, and advance qualified expansion opportunities.

WHAT WE'RE LOOKING FOR

  • Proven ability to own and explain a client account end-to-end: who matters, what they buy, how they feel, and where risk or expansion exists.
  • Strong executive communication skills clear, professional, and concise with senior client stakeholders.
  • A track record of identifying real expansion signals and converting them into qualified opportunities.
  • Comfort collaborating closely with delivery teams without taking over delivery management.
  • Sound commercial judgment knowing when to escalate risk, when to push expansion, and when delivery stability must come first.
  • Discipline in maintaining CRM records, account plans, stakeholder maps, and next steps.
  • Experience in a BPO, managed services, or B2B commercial relationship role is preferred.
WORK FROM HOME REQUIREMENTS This is a 100% remote role. Candidates must have their own Windows-based system that meets the following specifications:
  • Operating System Windows
  • Device Type Windows Laptop or Desktop
  • Screen Size Minimum 14 inches
  • Screen Resolution Full HD (1920 1080)
  • Processor Intel Core i5 (or higher)
  • RAM Minimum 8 GB or more (Mandatory)
  • Software AnyDesk (Installation Required)
WHY JOIN ARDEM 100% Remote Work (Work From Home)

Structured Learning & Development Program

Dedicated Mentorship from Industry Professionals

Group Health Insurance Coverage

Professional Skill Development

Exposure to International Business Processes

Career Growth Opportunities

Collaborative and Learning-Focused Work Culture

Employee Provident Fund (EPF) Benefits as per company policy after probation completion

Eligibility for the Company's Profit-Sharing Program upon successful confirmation as a full-time employee, subject to company policy and performance criteria.

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