Chat Support Executive, Sector 63

August 24, 2026

Job Role <ul><li>Customer Care Executive </li></ul>Job Description Customer Support: <ul><li>Handle customer queries for the US banking process through voice and chat channels.</li><li>Provide accurate and timely information regarding banking products, services, and customer concerns.</li><li>Understand customer requirements and provide appropriate resolutions.</li><li>Maintain a professional and customer-focused approach throughout every interaction.</li><li>Escalate complex issues to the appropriate department when required. </li></ul>Voice Process <ul><li>Handle inbound customer calls professionally.</li><li>Communicate clearly and confidently with international customers.</li><li>Understand customer concerns and provide suitable solutions.</li><li>Maintain proper call-handling and service-quality standards. </li></ul>Chat Process <ul><li>Handle customer queries through online chat.</li><li>Provide accurate information using professional written English.</li><li>Manage multiple customer conversations efficiently.</li><li>Maintain proper records of customer interactions and resolutions. </li></ul>Work Responsibilities Customer Handling: <ul><li>Deliver a high-quality customer experience.</li><li>Maintain professional communication with customers.</li><li>Follow company policies, procedures, and banking-process guidelines.</li><li>Ensure customer concerns are resolved within the required timeframe. </li></ul>Process Compliance <ul><li>Follow all applicable process and quality standards.</li><li>Maintain confidentiality of customer and banking information.</li><li>Accurately document customer interactions.</li><li>Meet assigned productivity, quality, and customer-service targets. </li></ul>Required Skills Communication Skills: <ul><li>Fluent English communication is mandatory.</li><li>Excellent verbal and written English skills.</li><li>Strong listening and comprehension abilities.</li><li>Professional customer-handling skills. </li></ul>Customer Service Skills <ul><li>Good problem-solving ability.</li><li>Strong customer-service orientation.</li><li>Ability to handle difficult customer situations professionally.</li><li>Ability to work in a target-driven and fast-paced environment. </li></ul>Walk-in Interview Details Interview Date: <ul><li>10 Aug 2026 – 24 Aug 2026 </li></ul>Interview Time <ul><li>10.00 am – 04.00 pm </li></ul>Other Instructions <ul><li>Wear formal attire.</li><li>Carry a hard copy of your updated resume.</li><li>Bring a valid government-issued ID proof.</li><li>Be fully prepared for the interview.</li><li>Report on time.</li><li>Apply for the job and call HR to confirm your interview before visiting.</li></ul>

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