CCNA TRAINER

<p>Job Summary</p><p>The Technical Trainer - Network Data, Network Security & Network Voice will deliver structured, hands-on training for new recruits and early-career professionals selected for HCL roles. The trainer will cover core networking, security, collaboration/voice technologies, troubleshooting methods, lab-based learning, assessments, and technology best practices aligned to enterprise network operations.</p><p><br></p><p>Location- Noida, Lucknow, Chennai, Madurai</p><p><br></p><p>Purpose of the Role</p><ul><li>Support HCL training programs by enabling learners to build employable skills across network administration, network data, network security, and network voice domains.</li><li>Develop and deliver practical training using labs, simulations, real-world scenarios, and guided troubleshooting exercises.</li><li>Assess learner readiness through quizzes, hands-on labs, technical viva, project work, and feedback-driven improvement plans.</li><li>Collaborate with technical teams, program owners, and delivery stakeholders to align curriculum outcomes with business needs.</li></ul><p>Required Experience & Qualification</p><ul><li>Overall experience: 7 to 10 years maximum in networking / network operations / network security / voice technologies / technical training.</li><li>Relevant practitioner experience should include enterprise networking, network security operations, voice or unified communications technologies, and hands-on troubleshooting.</li><li>Bachelor's degree in Computer Science, Information Technology, Electronics, Networking, or a related discipline is preferred.</li><li>Mandatory: certification in at least one relevant networking/security/voice area such as CCNA, CCNP, CCIE, CompTIA Network+, Security+, Cyber Security, Fortinet, Palo Alto, Check Point, Cisco Collaboration, or equivalent.</li></ul><p><br></p><p>Key Responsibilities</p><ul><li>Deliver instructor-led, virtual, hybrid, and lab-based sessions on network data, network security and network voice topics.</li><li>Create and maintain courseware, presentations, lab manuals, assignments, assessments and remediation plans.</li><li>Design hands-on labs using network simulation, emulation and virtualization platforms for real-world practice.</li><li>Conduct technical evaluations, provide structured feedback, and report learner progress to program stakeholders.</li><li>Guide learners on troubleshooting methodology, root-cause analysis, documentation discipline and operational best practices.</li><li>Stay current with evolving enterprise networking, security and collaboration technologies and incorporate relevant updates into training delivery.</li><li>Work with technical teams to validate lab environments, troubleshoot learner issues, and continuously improve training effectiveness.</li></ul><p>Training Delivery Competencies</p><ul><li>Strong communication skills with the ability to simplify complex technical concepts for mixed-proficiency learner groups.</li><li>Ability to create scenario-based activities, demonstrations, troubleshooting labs and capstone projects.</li><li>Experience in training service delivery environments and understanding of ITSM service delivery concepts is desirable.</li><li>Capability to influence stakeholders, collect feedback, and improve curriculum quality and learner outcomes.</li><li>Good command of English language for classroom facilitation, learner feedback and documentation.</li></ul><p><br></p>

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