Call Centre Advisor – UK Visa Sponsorship

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About Us

At Specsavers Dundee, you would be accepted into the close-knit family that runs one of the biggest Specsavers stores in Scotland, rather than merely joining another team. We are renowned for the welcoming environment we uphold every day as well as our mutual dedication to prioritising our clients. Whether on the shop floor or behind the scenes, we have faith that our employees will take responsibility for their job and infuse it with a little love and enthusiasm. Here, support is ingrained in our operations and is not merely a promise. The leadership team places a high value on growth and well-being, and errors are viewed as teaching moments rather than causes for concern. You’ll fit right in if you’re the type of person that enjoys getting your hands dirty, prioritises clients, and flourishes in an environment where everyone looks out for one another!

What we provide

  • Competitive benefits and pay package
  • Prospects for growth
  • A cooperative and encouraging work atmosphere
  • Events for team celebrations

Your objective

Our call centre advisors play a crucial role in our Specsavers business by effectively answering phones and guiding queries, enabling the store to provide exceptional customer service. Working directly with our store teams and directors, this position requires a variety of skills. A desire for providing exceptional customer service is a prerequisite, but prior optical knowledge is not necessarily required as you will receive extensive and ongoing training and development to improve your comprehension of optical products!

Your part

  • Respond favourably to consumer enquiries and route them to the relevant department while handling all phone calls to the store with efficiency.
  • Notify the manager or director of the days and times when appointment demand is low and the days and times when appointments are full. supporting clinic diary management and providing resources to guarantee diary efficiency.
  • Handle cancellations and reschedule appointments as necessary.
  • To guarantee the efficient operation of clinics, confirm patient appointments in advance.
  • Answering phone calls and addressing online or email enquiries within predetermined SLAs
  • As a backup in case the system fails, make sure a copy of the appointments for the next day are generated every evening.
  • Make sure the lab has prioritised and finished these tasks, and make sure a copy of the collections scheduled for the next day is created.
  • Inform clients on any pertinent contact lens or product information, as well as any ongoing specials.
  • As needed, assist the directors with ad hoc work.
  • Always represent Specsavers as an ambassador.

Crucial Competencies

  • Outstanding communicator with excellent telephone manners who can modify their style to fit the audience.
  • Possessing strong interpersonal skills and the capacity to collaborate with a variety of individuals
  • Work experience in a fast-paced administrative setting
  • Outstanding organisational and administrative abilities
  • Systems literate, capable of efficiently utilising various IT systems, such as Office 365
  • Outstanding customer service style, capable of offering consumers comfort and support
  • A cooperative team player with a positive, can-do mindset

Include a cover letter with your application, please.
Types of Jobs: Part-time, Full-time, Hourly Permanent

Salary: £10.20–£12.41

Hours anticipated: no more than 40 per week

Extra compensation: Bonus plan

Bonus for performance

Benefits

  • Extra time off
  • Bereavement leave
  • Pension of the company
  • Employee savings
  • Program for Employee Mentoring
  • Increased leave for mothers
  • Sick pay
  • Shop discount
  • UK Visa Sponsorship

Disclaimer

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Note: The sole purpose of this article is to provide information. We are not agents for Visas. Beyond posting openings, we don’t offer any kind of support. Vacancies given on this website are obtained from the Internet. Please check the genuineness of the companies you are applying to while proceeding with the application.

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