Full-Time | High-Volume Customer Engagement & Appointment Conversion

About Cleopatra Ink

Cleopatra Ink Tattoo & Piercing is a globally recognized tattoo and piercing brand with more than 120

studios across 17 countries and a rapidly growing presence in the United States.

As our U.S. operations continue to expand, we are strengthening our Call Center team to ensure that every prospective client receives a fast, professional, engaging, and sales-focused customer experience.

We are looking for highly motivated Call Center Sales & Appointment Specialists who are confident communicating with U.S.-based customers, comfortable working in a fast-paced environment, and capable of converting customer inquiries into qualified appointments.

This is not a traditional customer-service-only position. The successful candidate will be expected to understand customer needs, build trust, overcome objections, follow up with leads, and actively contribute to appointment and sales conversion.

Key Responsibilities

• Handle a high volume of inbound and outbound customer calls professionally and efficiently.
• Respond promptly to prospective customers generated through Cleopatra Ink's marketing and advertising campaigns.
• Understand each customer's tattoo or piercing needs through effective discovery questions.
• Provide clear and accurate information regarding Cleopatra Ink services, studios, appointment processes, and general service options.
• Convert qualified customer inquiries into booked consultations and appointments.
• Follow up with prospective customers who have not yet scheduled an appointment.
• Contact missed calls and pending leads within established response-time standards.
• Handle customer concerns, hesitation, and objections professionally while working toward appointment conversion.
• Build rapport and confidence with U.S.-based customers through natural and professional communication.
• Accurately record customer interactions, lead status, appointment information, and follow-up actions in the designated CRM/system.
• Coordinate with Cleopatra Ink studios and operational teams when necessary.
• Follow approved sales scripts, customer-service standards, and escalation procedures while maintaining a natural conversational approach.
• Meet individual and team performance targets related to response time, appointment conversion, call quality, attendance, and customer experience.
• Participate in regular coaching, call-quality reviews, training sessions, and performance evaluations.
• Maintain confidentiality and professionally handle customer information at all times.

Candidate Requirements

• Excellent spoken and written English is required.
• Strong verbal communication skills and the ability to communicate confidently with U.S.-based customers.
• Previous experience in call center/contact center, international or U.S. voice process, inside sales,

appointment setting, lead conversion, customer service, or tele-sales is strongly preferred.

• Strong sales and customer-conversion mindset.
• Ability to listen actively, identify customer needs, and guide conversations toward a clear next step.
• Strong objection-handling and negotiation skills.
• Comfortable working with performance targets and measurable KPIs.
• Ability to handle a high-volume workload while maintaining service quality.
• Strong self-discipline, reliability, and time-management skills.
• Excellent attendance and schedule adherence.
• Ability to remain professional and solution-oriented during difficult or demanding customer interactions.
• Comfortable using CRM systems, call-center software, computers, and digital communication platforms.
• Ability to type and document customer information accurately while communicating by phone.
• Willingness and ability to work according to the required U.S. business hours and assigned schedule.
• Experience serving U.S. customers is a significant advantage.

What We Are Looking For

We are particularly interested in candidates who combine customer service with sales ability.

• Create a positive first impression.
• Understand what the customer actually wants.
• Ask effective questions.
• Build customer confidence.
• Explain services clearly.
• Handle price and other objections professionally.
• Maintain control of the conversation without being aggressive.
• Recognize genuine buying signals.
• Ask for the appointment.
• Follow up consistently when the customer is not ready to book immediately.

Performance Expectations

• Call response and availability
• Lead response time
• Appointment booking/conversion rate
• Follow-up effectiveness
• Appointment show rate
• Call quality and professionalism
• Customer experience
• CRM/documentation accuracy
• Schedule adherence and attendance
• Individual and team performance objectives

Call volume alone will not determine success. Quality, customer experience, and appointment conversion are equally important.

Why Join Cleopatra Ink?

You will be joining an international brand operating in a creative, customer-focused, and rapidly growing industry.

This position provides an opportunity to work directly with the U.S. market and become an important part of the customer journeyfrom the customer's first inquiry to their appointment at a Cleopatra Ink studio.

If you are an excellent English communicator with strong sales instincts, customer-service skills, self-

discipline, and the ability to perform in a high-volume environment, we would like to hear from you.

Apply with your updated rsum.