Business Crew- Fashion (Retail Store)

August 21, 2026

About Broadway Broadway is India's modern department store, bringing together the best digital-first, emerging, and established brands across Beauty & Personal Care, Health & Wellness, Fashion & Lifestyle, Footwear & Accessories, Home, and more. We are creating a retail experience where discovery, education, and exceptional customer service come together. Role Overview As the Business Crew – Fashion, you will lead the day-to-day operations of the Fashion department, ensuring an exceptional customer experience while driving sales, team performance, and operational excellence. Key Responsibilities Business & Sales <ul><li>Drive daily, weekly, and monthly sales targets for the Fashion department.</li><li>Improve conversion, average bill value (ABV), units per bill (UPT), and repeat customer engagement.</li><li>Deliver personalized product recommendations based on customer needs, preferences, and style.</li><li>Identify opportunities to maximize category performance through upselling and cross-selling. </li></ul>Customer Experience <ul><li>Deliver a premium, personalized, and consultative shopping experience.</li><li>Understand customer preferences and provide relevant styling and product recommendations.</li><li>Resolve customer concerns professionally and efficiently.</li><li>Build long-term customer relationships through trust, product knowledge, and personalized service.</li><li>Support fashion events, launches, styling activities, and in-store brand activations. </li></ul>Operations & Inventory <ul><li>Ensure merchandise is fully stocked, well-presented, and compliant with Broadway merchandising standards.</li><li>Monitor stock availability, replenishment, size availability, and inventory accuracy.</li><li>Coordinate with the inventory and operations teams to minimize stock loss and shrinkage.</li><li>Maintain high standards of store hygiene, organization, and product handling. </li></ul>Brand & Merchandising <ul><li>Execute visual merchandising guidelines for the Fashion category.</li><li>Ensure products are displayed as per brand and Broadway standards.</li><li>Support new collection launches, promotional campaigns, seasonal displays, and brand activations.</li><li>Partner with brand representatives to improve customer engagement, product knowledge, and category performance. </li></ul>Reporting & Compliance <ul><li>Track departmental KPIs and share performance updates with the Department Manager.</li><li>Ensure compliance with company policies, SOPs, billing processes, and audit requirements.</li><li>Maintain accurate records related to inventory, damages, customer feedback, and other departmental activities. </li></ul>Skills & Competencies <ul><li>Strong leadership and team management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Customer-first mindset with consultative selling and styling skills.</li><li>Strong understanding of fashion retail operations and inventory management.</li><li>Good understanding of fashion trends, products, and customer preferences.</li><li>Ability to work in a fast-paced retail environment.</li><li>Problem-solving and decision-making capability.</li><li>High ownership and execution orientation. </li></ul>Preferred Experience <ul><li>2–5 years of experience in retail, preferably in Fashion, Lifestyle, Apparel, Accessories, or Modern Trade.</li><li>Prior experience leading a retail team is preferred.</li><li>Strong knowledge of fashion products, styling, trends, and customer preferences is an advantage. </li></ul>Educational Qualification <ul><li>Graduate in any discipline.</li><li>Certification or educational background in Fashion, Styling, Merchandising, or related fields will be an added advantage. </li></ul>What Success Looks Like <ul><li>Consistently achieves sales and productivity targets.</li><li>Builds a knowledgeable, high-performing team.</li><li>Delivers exceptional customer satisfaction and repeat business.</li><li>Maintains high standards of merchandising, inventory accuracy, and compliance.</li><li>Creates a culture of ownership, learning, and customer obsession on the shop floor.</li></ul>

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER