Business Analyst - CRM Sales

Role: Business Analyst / Consultant / Techno-Functional Consultant in CRM DomainTools & Technologies:Microsoft Dynamics 365 SalesPower Platform: Power Automate, Power BI, Power AppsAdministrator Level Access on DataverseSkills & Knowledge:CRM Expertise:Experience with CRM software (e.g., Salesforce, Microsoft Dynamics)Understanding of basic CRM Sales modules, best practices, and functionalityDynamics 365, PowerApps & Power Platform:In-depth knowledge of Dynamics 365 SalesProficiency in leveraging advanced features such as Power BI for analyticsCustomization and configuration: creating and editing views, fields, charts, entities, dashboards, workflows, processes, security roles, and reportsContinuous system improvement: keeping the system up-to-date with the latest features and functionalitiesSolution-Oriented Mindset:Ability to design and implement solutions that align with business objectivesAnalytical prowess to troubleshoot and solve complex issues within Dynamics 365Future Scope:CopilotDynamics 365 Plugin for Outlook IntegrationGenAI Basics: Sales Navigator & Next Action SuggestionsIntegration Perspective:Build and manage solutions & feature flaggingDependent data modelAzure API Services (WebJob, Queue, Subscriptions)Certification:Dynamics 365 Sales Functional Consultant Associate (MB-210)Level: IntermediateProduct: Dynamics 365Renewal Frequency: 12 monthsIndustry Exposure:CRM and its market applicationsShipping and/or Logistic industriesAdditional Skills:Workshop management and team buildingAgile experienceUser story writing/managementCustomer-centric mindsetResponsibilities:Manage requirement gathering process by meeting with stakeholders to define business and functional requirementsWork with Solution Architects and Developers to outline high-level and low-level solution designsCollaborate with the Product Owner to contribute to the Product VisionOwn the Product Backlog and ensure requirements are documented correctly in User StoriesSupport the Development Team daily by providing specifications or descriptions of the User StoriesManage the dependencies of the Product Backlog with other Products

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