British Telecom - International Voice Process - Gurgaon (Noida)

Location: Gurgaon Shift: 24/7 Rotational Shifts Working Days: 5 Days a Week Transport: Both Side Cab Facility About BT Group BT Group is one of the world's leading telecommunications and networking companies, serving customers across multiple countries. Join our dynamic team and build your career with a global organization known for innovation, customer excellence, and employee growth. Job Overview BT Group is hiring for an International Customer Service Voice Process in Gurgaon. We are looking for customer-centric professionals with excellent communication skills and experience in handling international customers. If you are passionate about delivering outstanding customer service and can join immediately, we'd love to hear from you. Mandatory Requirements:- Minimum 10 Months of International Voice Process Experience Excellent verbal and written English communication skills Strong customer service and problem-solving skills Comfortable working in 24/7 rotational shifts and rotational offs Immediate joiners preferred Key Responsibilities:- - Handle inbound customer interactions professionally and efficiently. - Deliver prompt and accurate resolutions to customer concerns. - Provide an exceptional customer experience in every interaction. - Meet quality, productivity, and customer satisfaction targets. - Accurately document customer conversations and actions taken. - Adhere to BT Group processes and compliance guidelines. What BT Group Offers:- Attractive Salary Package Night Shift Allowance (as per applicable shift timings) Both Side Cab Facility Medical Insurance Coverage for Employee, Spouse & Children Provident Fund (PF) Benefits 5-Day Working Week Career Growth Opportunities within BT Group Performance Recognition & Rewards Opportunity to work in a global and inclusive work setting Important Note:- Minimum 10 Months of International Voice Experience is mandatory. Candidates without relevant International Voice Process experience will not be considered. Excellent communication skills are essential for this role. Immediate joiners only.

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