Assistant Team Lead II B&M Retail II Patna
Designation - Assistant Team LeadJob Role - Pharmacist Team - B&M Retail Location - PatnaAbout Tata 1mg Tata 1mg is India's leading consumer health platform. It aspires to be the trusted health partner for all Indians and its mission is to make healthcare accessible, understandable, and affordable. Leading the chart as one of the top consumer health platforms through e-pharmacy, e-diagnostics, e-consulting and offline stores, it is also one of the most preferred pharmacy and diagnostic partners for the leading hospitals in India. It enables consumers to learn more about their medicines and find more cost-effective substitutes. Tata 1mg is an initiative taken in the spirit of public service with a vision to empower Indian consumers and caregivers to select the most appropriate healthcare service at the best possible prices. Know more about us: https://www.1mg.com/aboutUs Brief about the Team : The B&M Retail team at Tata 1mg is responsible for running best-in-class in-store pharmacy operations, diagnostics, e-consultation services, and ensuring top-tier customer experience. The team collaborates closely with Warehousing, Merchandising, and Marketing functions to drive excellence in service delivery and operational performance.What will you do: Financial Performance and Sales ResponsibilitiesAchievement of daily sales targets, with shift-wise allocationAchievement of daily private label and BigBasket targetsAchievement of daily generics and high-margin category targetsAchievement of daily diagnostic targetsDevelop business relations with nearby doctors, gyms, salons, grocery chains, and other potential partnersEnsure and validate customer calls are made by staff as requiredEnsure and validate 100% prescription reminder calls, dormant/lapsed users, and high-value users as per the list receivedEnsure the commitment register is properly maintained and orders are closed on time Omnichannel BusinessAchieve 0% pushback on all omnichannel orders for the storeAchieve 0% processing TAT breach for the storeConduct root cause analysis of pushback and breach cases, and implement corrective actionsProvide guidance to the team on RCAs and improve future responseTeam Management, Business Review, and TrainingMotivate the team for peak performanceEnsure proper roster management, leave tracking, and attendanceIdentify and resolve team challenges effectivelyProvide clarity on targets, achievements, and incentives from the start of the monthConduct daily review of previous day performance and plan for current day targetsConduct periodic knowledge checks and training on medicines, private labels, and genericsGuide the team in handling telephone calls professionallyMonitor and guide proper WhatsApp communication with customersNominate staff for central training programs Customer Service and ExperienceEnsure team grooming and etiquette while dealing with customersEnsure in-store customers are properly attended and servicedEnsure all customer calls and WhatsApp messages are responded to within 1520 minutesBuild long-term customer relationships through excellent serviceInventory HealthValidate 100% accuracy in daily inventory inwardingEnsure proper putaway of SKUs as per location mappingEnsure daily removal of expired, near-expiry, and non-moving itemsEnsure all bounced items are entered into the system by staffAssign and validate daily SKU physical auditsEnsure 100% accuracy in dispensing quantity and batchTrain the team on inventory accuracy and healthResolve or escalate inventory-related issues as neededUnderstand local demand/competition and request relevant inventoryRemain vigilant about theft and pilferage Marketing ActivitiesPlan and schedule outdoor marketing via team rosters and ensure collateral availabilityParticipate in and monitor staff performance during campaignsEnsure staff are aware of current offers and promote them to customersLead by example in executing marketing initiatives and driving growth What are we looking for: Bachelor's degree or Diploma in Pharmacy with 5-8 years of experience.Valid State Pharmacy Council registration.Strong customer service and communication skills.Proficiency in computers and pharmacy software.High attention to detail, multi-tasking ability, and ethical conduct. Why Join Us? Tata 1mg provides one of the most exciting and high-growth environments to work in. You get the added benefit of working in a prestigious legacy brand like Tata and a highly dynamic and versatile startup like 1mg. The leadership of Tata 1mg is determined to make it one of the best places to work. Disclaimer: Tata 1mg is proud to be an Equal Opportunity Employer. All employment decisions at Tata 1mg shall be made without discrimination, harassment or less favorable treatment of any employee or job applicant, either directly or indirectly, on the grounds of age, color, physical ability, ethnic origin, nationality, religion, gender, family status, marital status, prenatal status, gender reassignment, or sexual orientation. All employment decisions are based on business needs, job requirements, competence and merit.
