Job OverviewAmazon is hiring a Training Specialist for its Relay Operations Center (ROC) team in Hyderabad. This role focuses on coordinating and delivering training programs that support operational capability, leadership development, communication skills, and employee readiness. The position combines training operations, project coordination, stakeholder management, learning administration, reporting, and data-driven improvement.The Training Specialist will work with teams across different regions and coordinate both onsite and remote instructor-led training. The role requires someone who can independently manage schedules, training logistics, learning systems, communications, trainer coordination, and program reporting. The successful candidate will also contribute to new hire training, cross-skilling, refresher programs, communication training, and other learning initiatives based on business requirements.Key ResponsibilitiesSchedule and coordinate training programs for the India region and remote instructor-led sessions, including venue arrangements, instructor coordination, class scheduling, and learning management system updates.Manage training requests from attendees, confirm bookings, and handle cancellations or schedule changes efficiently.Prepare management reports covering training forecasts, schedules, instructor workload, course feedback, and other operational information.Work with global operations teams to understand process updates and implement required changes across internal and attendee-facing training processes.Establish and support Train the Trainer programs for Training Ambassadors, including role and responsibility definition, trainer reporting, and monitoring of new-hire classroom progress.Coordinate with training facilitators and operations teams to resolve training-related logistical and operational requirements.Provide remote classroom production support, including technical assistance, session timing, presentations, guest speaker coordination, and other activities needed for smooth training delivery.Administer learning management systems, SIM, video conferencing licenses, and other training-related platforms.Partner with operations teams to establish learning curve metrics, progressive goals, and performance insights for associates who are not meeting expected targets.Develop communication training curriculum and lead communication training programs for both new hires and experienced associates.Support multiple learning programs such as new-hire training, cross-skill training, refresher training, and communication development according to business needs.Required SkillsCandidates should have strong training operations and coordination skills along with the ability to manage several activities at the same time. The role requires experience defining program requirements and using data and metrics to identify opportunities for improvement.Advanced Excel knowledge is important, particularly Pivot Tables and VLOOKUPs. Basic SQL knowledge is also required for working with operational and learning-related data. Candidates should be comfortable organizing information, preparing reports, identifying trends, and communicating useful insights to stakeholders.Strong communication is essential because the Training Specialist interacts with employees, instructors, operations teams, managers, and stakeholders at different organizational levels. Candidates should also be capable of handling training schedules, deadlines, changes, and urgent requests with appropriate judgment.EducationA Bachelor's degree or equivalent qualification is required. The role also requires strong written and oral communication abilities and the capability to communicate effectively with technical, business, and executive audiences.ExperienceThe position requires 3+ years of experience in the training domain. Relevant experience may include training coordination, learning operations, training facilitation, program management, employee development, or related learning and enablement activities.Experience using data and metrics to improve programs is important. Candidates who have managed schedules, resources, project reporting, training programs, or multiple assignments simultaneously will be well suited to the role.Preferred SkillsExperience managing stakeholders at different organizational levels is preferred. Project management experience involving resource planning, schedule management, status reporting, task prioritization, and deadline management is also valuable.Experience handling confidential information professionally and working independently on complex assignments is beneficial. Knowledge of Adult Learning Theory, virtual training facilitation, remote-team engagement, soft-skills training, technology training, or systems training can further strengthen a candidate's profile.Experience managing end-to-end learning or project activities while maintaining quality and timelines is useful. The role is particularly suitable for a fast-thinking and energetic professional who can work effectively with different personalities and adapt to changing business priorities.Required TechnologiesMicrosoft ExcelPivot TablesVLOOKUPSQLLearning Management SystemsSIMVideo Conferencing PlatformsTraining Reporting and Metrics ToolsSoft SkillsStrong organization, communication, stakeholder management, problem solving, and project coordination skills are important for success in this position. Candidates should be comfortable working independently, prioritizing multiple assignments, responding to urgent requirements, and maintaining professional communication with different levels of the organization.The ability to collaborate with remote teams and instructors is also important. A practical, detail-oriented approach will help the Training Specialist manage schedules, reporting, training logistics, and participant requirements effectively. A willingness to learn, adapt, and improve existing processes is valuable in this fast-moving operations environment.Benefits of Working in this RoleThis role provides an opportunity to work closely with a large-scale operations organization and gain practical experience in training program management, learning operations, stakeholder coordination, data analysis, and employee capability development. The position also provides exposure to multiple training formats, including classroom, remote instructor-led, new-hire, cross-skill, refresher, and communication programs.The role can help professionals strengthen their experience in training operations, program coordination, reporting, facilitation, process improvement, and learning metrics while working with stakeholders across different regions.Work ModeThe job description refers to onsite training logistics as part of the role and includes coordination of remote instructor-led training. It does not explicitly state a formal remote or hybrid work arrangement for the position itself.LocationThe position is associated with ADCI HYD 13 SEZ - H84 and the Relay Operations Center team in Hyderabad, India.Who Should ApplyThis opportunity is suitable for training professionals with at least 3 years of training domain experience who are comfortable managing learning programs, coordinating instructors, supporting employees, and working with operational stakeholders. Candidates with advanced Excel skills, basic SQL knowledge, training facilitation experience, and project coordination capabilities should consider applying.Professionals with experience in Adult Learning Theory, virtual training, communication training, technology training, stakeholder management, training metrics, and end-to-end program management may be particularly well aligned with the requirements.Career GrowthThe position can help build a strong career foundation across training operations, learning and development, program management, stakeholder management, employee enablement, and operational performance improvement. Experience managing multiple training programs and using data to improve learning outcomes can support future opportunities in training leadership, learning program management, instructional development, or operations enablement.Application AdviceApplicants should highlight their 3+ years of training experience and provide clear examples of training programs, schedules, learner coordination, instructor management, reporting, and process improvement they have handled. Emphasize advanced Excel capabilities, including Pivot Tables and VLOOKUPs, along with any practical SQL exposure.Candidates should also mention experience with virtual training, Adult Learning Theory, stakeholder management, project planning, communication training, Train the Trainer programs, or learning management systems where applicable. Keep the resume focused on measurable responsibilities, operational ownership, communication ability, and successful delivery of training programs. Review the official application page for the latest recruitment information before applying.