Amazon Customer Service Associate
Job Overview
The Customer Service Associate assists customers with questions, orders, deliveries, returns, account issues, or other service-related needs.
Depending on the position, customer interactions may take place by phone, chat, email, or another support channel.
Key Responsibilities
- Respond to customer questions.
- Research order or account information.
- Help customers resolve service issues.
- Explain applicable processes and available options.
- Document customer interactions accurately.
- Use customer-service systems and internal resources.
- Escalate issues that require additional support.
- Follow privacy, security, and customer-service procedures.
- Communicate clearly and professionally.
- Meet applicable quality and service expectations.
Qualifications
Requirements vary between customer-service programs and locations.
The vacancy should identify any requirements related to:
- Education
- Customer-service experience
- Computer proficiency
- Language ability
- Internet or equipment requirements for remote positions
- Work authorization
Skills
- Customer service
- Verbal communication
- Written communication
- Listening
- Problem-solving
- Computer skills
- Time management
- Attention to detail
Physical Requirements
Physical requirements depend on whether the position is office-based, facility-based, or remote.
Use the employer's actual requirements.
Work Schedule
Customer-service schedules may include daytime, evening, weekend, seasonal, part-time, or full-time work.
Provide the actual working hours where available.
Education and Experience
Use the requirements supplied for the vacancy.
Disclaimer: This is not a job offer from the Amazon. This post promotes a third-party resource that helps applicants prepare for Amazon job applications. Amazon does not charge to apply. This role requires applicants to pass an assessment and successfully complete the multi-step hiring process.
