Airport Representative (Gurugram)
Key Responsibilities - Welcome and assist hotel guests at the airport in a warm and professional manner. - Coordinate guest airport pick-up and drop-off arrangements. - Verify guest details, flight information, and transportation schedules. - Monitor flight arrivals and departures and coordinate transfers accordingly. - Assist guests with luggage and guide them to the designated transportation. - Maintain effective communication with the Front Office, Concierge, Transport, and other hotel departments. - Handle guest queries and provide accurate information about the hotel and available services. - Ensure all airport-related guest services are delivered according to hotel standards. - Maintain proper records of airport movements, transfers, and guest requests. - Coordinate with drivers and transport vendors to ensure timely service. - Handle guest complaints professionally and escalate issues when required. - Maintain a professional appearance and represent the hotel brand positively at all times. Required Skills - Excellent communication and interpersonal skills. - Strong guest-service and hospitality orientation. - Valuable knowledge of airport operations and local transportation. - Excellent coordination and time-management skills. - Ability to handle multiple tasks in a fast-paced environment. - Professional grooming and confident personality. - Problem-solving and decision-making abilities. - Good knowledge of English; additional languages will be an advantage. - Basic computer and email skills. - Ability to work in shifts, including weekends and holidays. - Strong attention to detail and ability to work under pressure. Preferred Qualifications - Diploma/Degree in Hotel Management, Hospitality, Travel & Tourism, or a related field. - Previous experience in Front Office, Concierge, Airport Representative, Guest Relations, or a similar hospitality role is preferred. Disclaimer: This job posting has been aggregated from external source. Role details, content, and av
