Advocacy Operations Associate at Amazon, Hyderabad
Amazon is hiring an Advocacy Operations Associate for its Advocacy Operations team in Hyderabad. The team supports Amazon Flex by handling operational cases that affect the delivery partner experience through real-time monitoring and offline operational work. The position is an L2 associate role. The successful candidate will work in a fast-paced operations environment, follow defined processes, communicate with stakeholders and maintain productivity and quality targets. Strong written and verbal communication, organization and the ability to manage multiple priorities are important for the role. What You'll Do Follow standard operating procedures and manager instructions while maintaining required quality standards. Respond to stakeholder requests within the applicable SOP and SLA requirements. Identify and escalate issues or alerts to managers and relevant stakeholders. Track day-to-day work using trackers or workflow tools. Meet assigned productivity, SLA and quality targets. Suggest process or project improvements when applicable. Manage work plans and timelines while handling multiple priorities. What You Need Bachelor's degree. Experience using Microsoft Office products and applications. Strong written and verbal communication skills. Ability to organize work, manage timelines and handle multiple priorities. Preferred Qualifications Fluency in spoken, written and read English. Before You Apply Make sure your resume clearly shows your bachelor's degree and Microsoft Office experience. Be prepared to discuss how you manage multiple tasks, timelines and day-to-day operational work. Review examples from your previous work, academic projects or activities where you followed defined processes and maintained quality. Prepare examples that demonstrate clear written and verbal communication with different stakeholders. Be ready to explain how you would identify and escalate an operational issue when working under an SLA. Skills Customer Support, Microsoft Office, Operations, Communication, SLA Management, Quality Management, Stakeholder Management, Work Planning
