Admin & Customer Service Executive (Bilingual: CN & EN) | Remote

This a Full Remote job, the offer is available from: Asia, APAC, Malaysia

We are hiring on behalf of our client, a Singapore-based immigration consultancy specializing in Singapore Permanent Residence (PR) and Citizenship applications. The firm is committed to providing professional immigration advisory services and a high standard of client support.

As a Senior Admin & Customer Service Executive, you will support clients throughout their immigration application journey. This fully remote role involves managing application documentation, communicating closely with clients, providing clear guidance, and ensuring a smooth experience from onboarding through post-submission follow-up.

Work Arrangement: Fully Remote (WFH), following Singapore public holidays.

Key Responsibilities

  • Manage and coordinate clients' Singapore PR and Citizenship applications.
  • Communicate regularly with clients to collect, verify, and organize supporting documents.
  • Provide clear and accurate guidance on documentation requirements and application procedures, while keeping up to date with relevant Singapore immigration policies and regulations.
  • Draft personalized and compelling cover letters based on each client's background and circumstances.
  • Ensure applications and supporting documents are accurate, complete, and compliant with relevant requirements.
  • Provide professional and responsive customer service throughout the application process, from onboarding to post-submission support.
  • Respond promptly to client inquiries and coordinate any required follow-up actions.
  • Maintain accurate digital records, application trackers, and client information.
  • Support ad hoc administrative duties and projects assigned by management.

Requirements

  • Minimum Diploma in Hospitality, Mass Communication, Logistics, Business Administration, or a related field.
  • Minimum 3 years of experience in customer service, administration, or another client-facing role.
  • Strong proficiency in both spoken and written Mandarin and English, as the role involves extensive communication with Mandarin-speaking clients.
  • Strong communication and interpersonal skills with a customer-focused mindset.
  • Strong attention to detail, with the ability to manage a high volume of documentation accurately and efficiently.
  • Well-organized with good time management skills and the ability to prioritize multiple tasks in a fast-paced environment.
  • Comfortable working independently in a fully remote environment.

Benefits & Perks

  • Fully Remote (Work From Home)
  • Quarterly Performance Bonus
  • Medical Claims
  • Birthday Allowance
  • Career Growth and Development Opportunities

Note: This role follows Singapore public holidays.

This offer from "FastLane Group" has been enriched by Jobgether.com and got a 0% flex score.
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